This Health and Safety Policy sets out the standards and procedures that apply to all cleaning activities carried out in the W4 area. It is designed to protect cleaners, clients, visitors and members of the public from injury, ill health and avoidable risk. All cleaners, supervisors and managers are required to follow this policy at all times when representing the cleaning company and working on client premises.
The company is committed to providing a safe and healthy working environment for all cleaners and to ensuring that cleaning services are delivered in a way that minimises risk. Health and safety will never be compromised for speed or convenience. The main objectives of this policy are to prevent accidents and work-related ill health, comply with relevant health and safety legislation, control risks through safe systems of work, and promote a culture of safety awareness and continuous improvement.
Overall responsibility for health and safety rests with the company management, who must ensure that this policy is implemented, reviewed and updated. Management will provide appropriate training, equipment and supervision to enable cleaners to work safely. Supervisors are responsible for monitoring day-to-day compliance with this policy, carrying out site-specific risk assessments, and reporting any concerns to management promptly.
All cleaners have a duty to take reasonable care of their own health and safety and that of others who may be affected by their work. Cleaners must follow instructions and training, use equipment correctly, wear personal protective equipment where required, and report hazards, defects, incidents and near misses without delay. Clients also have a responsibility to provide safe access to their premises and to inform the company of any known risks or restrictions before work begins.
Risk assessments will be carried out for all regular cleaning activities, types of premises and specialist tasks. These assessments will identify significant hazards, evaluate the level of risk and determine suitable control measures. Where necessary, site-specific instructions will be issued for particular buildings, including secure entry procedures, restricted areas and any special precautions.
Safe systems of work will be communicated to all cleaners through induction and ongoing training. These will cover the safe use of cleaning chemicals, equipment, machinery, access equipment, and handling of waste. No cleaner may undertake tasks for which they have not been trained or for which suitable equipment and protective measures are not available.
Cleaning products and chemicals will be selected and used in accordance with applicable regulations and manufacturer instructions. Control of Substances Hazardous to Health assessments will be carried out where relevant and will be made available to cleaners in simple, understandable language.
Cleaners must never mix chemicals or decant them into unlabelled containers. Chemicals must be stored safely, away from children, pets, food and sources of heat. Appropriate personal protective equipment must be worn when using any chemical that presents a risk through contact, inhalation or ingestion. Spills and splashes must be cleaned up immediately using safe procedures, and any accidental exposure reported to a supervisor.
The company will provide appropriate personal protective equipment based on the risks identified, such as gloves, eye protection, masks or aprons. All PPE must be used as instructed, kept clean and stored correctly. Damaged or worn PPE must be reported and replaced without delay. Cleaners must not undertake tasks that require PPE if suitable PPE is not available or fit for purpose.
Many cleaning tasks involve lifting, carrying, pushing, pulling and repetitive movements. To reduce the risk of injury, cleaners will receive guidance on correct manual handling techniques and safe posture. Heavy items should be moved using trolleys or other aids where possible, and loads should be kept small and manageable. Cleaners should avoid overreaching, twisting while lifting or carrying, and rushing tasks that place strain on the back, shoulders or wrists.
Slips and trips are a common cause of injury in cleaning work. Wet floors must be controlled by using appropriate signage and by cleaning at times that minimise risk to others. Cables, hoses and equipment must be routed to avoid creating tripping hazards and removed promptly after use. Any damage to flooring, loose mats or other hazards must be reported to the client or supervisor immediately.
All electrical cleaning equipment must be maintained in good condition and inspected regularly. Cleaners must carry out simple visual checks before use, such as looking for damaged plugs, loose wires or cracked casings. Faulty equipment must be removed from service and reported. Equipment must only be used for its intended purpose and in accordance with training and instructions. Water and electricity must be kept separate to prevent electric shock.
Where cleaners work alone, particularly outside normal hours, additional measures will be taken to protect their safety. This may include check-in procedures, agreed contact points and clear instructions on locking and securing premises. Cleaners must never allow unauthorised persons to enter a client property and must follow all agreed security arrangements, including key handling and alarm systems.
Cleaners are expected to maintain good personal hygiene, including regular handwashing, especially after using cleaning chemicals, handling waste or using the toilet. Appropriate facilities for rest, drinking water and handwashing will be provided or arranged according to the nature of the work and premises. Cleaners who are unwell with contagious illnesses must not attend client premises and should follow company procedures for reporting absence.
All accidents, incidents, injuries and near misses must be reported as soon as possible so that appropriate action can be taken and lessons learned. First aid arrangements will be in place according to the size and nature of each site. Cleaners must familiarise themselves with emergency exits, fire alarm points and evacuation routes at each location where they work and follow client procedures in the event of fire, gas leak or other emergency.
Health and safety training will be provided at induction and refreshed regularly, with additional instruction for new equipment, products or tasks. Cleaning staff are encouraged to raise safety concerns and suggestions for improvement. This policy will be reviewed at regular intervals, and whenever there are significant changes in legislation, work practices or the companys service area, to ensure it remains current and effective for cleaners working in W4.
If you're thinking about hiring cleaenrs W4 experts just call our company and save money with our big discounts!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
(58)