This Privacy Policy explains how Cleaners W4 collects, uses, stores and protects personal data relating to all customers within our service area. It also describes your rights under the UK GDPR and EU GDPR where applicable. By using our cleaning services, visiting our website or communicating with us, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Cleaners W4 customers in the areas in which we operate, including prospective customers who make an enquiry, existing customers who use our services, and former customers whose data we may still retain for lawful purposes. It applies to personal data collected online, by telephone, in person and through any other communication channels we use to provide our services.
We may collect and process the following categories of personal data about you:
Identification and contact details such as name, title, address, billing address, service address, and any alternative contact details you choose to provide.
Communication details such as your preferred method of contact and the content of communications you send to us, including enquiries, feedback and complaints.
Service information such as details of the services you request, property access instructions provided by you, frequency of cleaning, special requirements, and records of visits or bookings.
Billing and payment information such as payment status, invoices, and records of transactions. Where we use third party payment providers, we do not receive or store your full card details.
Technical and usage data such as information about how you interact with our website or online booking tools, including basic device and browser information, and approximate location data based on your IP address where this is necessary for service provision or security.
Marketing preferences such as your choices about receiving updates, offers or service-related messages.
We collect personal data directly from you when you contact us to make an enquiry, request a quote, make a booking, enter into a service agreement, update your details, or communicate with us by any means.
We may also collect personal data automatically when you use our website, for example through basic cookies or similar technologies that are necessary for the functioning and security of our online services.
In some cases, we may receive personal data about you from third parties where this is necessary to provide our services. For example, a landlord, letting agent or family member may share your contact details and service address when booking cleaning services on your behalf. In such cases, we will treat that personal data in accordance with this Privacy Policy.
We process your personal data only when we have a lawful basis to do so under the GDPR. Depending on the context, this may include:
Performance of a contract: To provide you with cleaning services, manage bookings, communicate about your service, handle payments, and fulfil our contractual obligations to you.
Legitimate interests: To operate and improve our business, respond to enquiries, maintain accurate records, prevent fraud, ensure the security of our systems, and pursue or defend legal claims. When relying on this basis, we carefully balance our interests against your rights and freedoms.
Legal obligations: To comply with applicable laws and regulations, including tax, accounting and record-keeping requirements.
Consent: Where required by law for certain types of communication, such as some forms of direct marketing, we will only process your data if you have given us your clear and specific consent. You may withdraw your consent at any time.
We use personal data for the following purposes:
To provide and manage our cleaning services, including scheduling visits, tailoring services to your requirements and communicating with you about your bookings.
To respond to enquiries, requests for quotes, feedback and complaints.
To manage our relationship with you, including updating your records, informing you about important changes to our services or terms, and administering customer accounts.
To process payments, issue invoices, manage refunds and maintain financial records.
To improve our services, internal processes and customer experience, for example by analysing patterns of use or feedback.
To send you service-related messages and, where permitted, carefully selected marketing communications about our services. You may opt out of marketing communications at any time.
To comply with legal obligations and cooperate with lawful requests from public authorities where required by law.
We keep personal data only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements. The retention period will depend on factors such as the type of data, the nature of our relationship with you and applicable legal obligations.
In general, we retain customer and transaction records for a period required by tax and accounting laws. Service-related correspondence and booking details may be retained for a reasonable period after the end of the service to handle any queries, disputes or claims.
When personal data is no longer needed for the purposes for which it was collected and no legal obligations require its retention, we will securely delete, anonymise or otherwise remove it from our systems.
We may share your personal data with carefully selected third party service providers acting as data processors who support our business operations. These may include providers of payment processing, customer relationship management tools, booking and scheduling systems, cloud storage, email and communications services, and IT security or maintenance services.
Where we use data processors, they are only permitted to process your personal data in accordance with our instructions, for the purposes described in this Privacy Policy, and subject to appropriate contractual safeguards to protect your data and ensure compliance with GDPR.
We may also share personal data with professional advisers such as accountants, auditors or legal advisers where necessary to obtain professional services, and with public authorities or regulators where we are legally required to do so.
We do not sell your personal data to third parties.
If any of our service providers process personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements. This may include the use of standard contractual clauses or confirmation of an adequacy decision by the relevant authorities.
We take reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, encryption or pseudonymisation where appropriate, regular review of our security practices and staff training on data protection obligations.
While we strive to protect your personal data, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining appropriate safeguards and reviewing them regularly.
Under GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:
Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data along with information about how we use it.
Right to rectification: You can request that inaccurate or incomplete personal data be corrected or updated.
Right to erasure: You can request that we delete your personal data where there is no longer a lawful basis for us to retain or use it.
Right to restriction of processing: You can ask us to restrict the processing of your data in certain circumstances, for example while we verify its accuracy or consider an objection you have raised.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, and you believe your interests outweigh ours. You also have the right to object at any time to the use of your data for direct marketing.
Right to data portability: You can request that we provide certain personal data to you or to another controller in a structured, commonly used and machine-readable format where the processing is based on consent or contract and carried out by automated means.
Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the contact details provided on our website or in your customer documentation.
If you are not satisfied with our response or believe that we are not processing your personal data in accordance with data protection laws, you have the right to lodge a complaint with the relevant data protection supervisory authority in your country of residence or place of work.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updates will be published in the latest version of the Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.
This Privacy Policy applies to all Cleaners W4 customers in our service area and is intended to provide clear, transparent information about our data protection practices.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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