These Terms and Conditions set out the basis on which Cleaners W4 provides cleaning and related services to residential and commercial customers. By placing a booking, using our services, or allowing our operatives access to your premises, you agree to be bound by these Terms and Conditions.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client or you means the individual or organisation requesting services from Cleaners W4.
Company, we, or us means Cleaners W4, the provider of cleaning and associated services.
Services means any cleaning or related services we agree to provide, including but not limited to regular domestic cleaning, one-off cleaning, end of tenancy cleaning, office cleaning, and specialist cleaning.
Operative means any cleaner, contractor, or representative engaged by the Company to carry out the Services.
The Company will provide Services as agreed at the time of booking and as confirmed in your booking confirmation. The description of the Services, estimated duration, and any special requirements will be outlined before the commencement of work.
The Company reserves the right to decline any job that is unsafe, unlawful, or beyond the reasonable capability of its Operatives, including where premises are in an unsafe condition or where access cannot be made safe.
Any additional tasks requested on the day of service that fall outside the original booking are subject to Operative availability and may incur extra charges.
Bookings may be made via the Company’s accepted channels as communicated on its official materials. At the time of booking, you must provide accurate details, including the full address of the premises, type of property, approximate size or number of rooms, preferred date and time, and any specific instructions or priorities.
All bookings are subject to availability. The Company will confirm acceptance of your booking and the scheduled time of service. A booking is not final until you have received confirmation from the Company.
The Company may request further information or photographs to correctly assess the work required. Failure to provide sufficient information may result in amended estimates or, in some cases, cancellation or rescheduling of the booking.
For regular services, the Client agrees to the agreed schedule of visits, whether weekly, fortnightly, or at another agreed interval. Any changes to this schedule must be communicated in accordance with the cancellation and rescheduling terms set out in these Terms and Conditions.
The Client is responsible for providing safe and timely access to the property at the agreed time. This includes arranging key handover, door codes, or ensuring someone is present to allow entry.
If Operatives cannot gain access within a reasonable time after arrival, the visit may be treated as a late cancellation and may be charged in full or subject to a minimum call-out fee, at the Company’s discretion.
The Client is responsible for ensuring that electricity, running water, and adequate lighting are available at the premises during the visit. Failure to provide these essentials may prevent Services from being carried out and may be treated as a chargeable visit.
The Client must:
Ensure that the premises are reasonably clear of clutter so that cleaning can be carried out effectively and safely.
Inform the Company in advance of any fragile, valuable, or particularly delicate items or surfaces and provide clear cleaning instructions where special care is required.
Notify the Company of any known hazards or risks at the property, including but not limited to alarms, loose fixtures, or health and safety issues.
Ensure that children, pets, and other persons present at the property do not interfere with the Operatives while they are working and that pets are appropriately secured if required.
Prices for Services are provided based on the information supplied by the Client. The Company may provide a quote on a fixed-fee basis or on an hourly rate, as communicated at the time of booking.
If, upon arrival, the scope of work is significantly different from that described at the time of booking, the Company reserves the right to adjust the price or the duration of the booking accordingly. Where possible, any change in price will be agreed with the Client before work proceeds.
Prices may be reviewed periodically. For ongoing contracts or regular services, the Company will give reasonable notice of any changes in rates.
Payment terms will be communicated at the time of booking. The Company may require payment in advance, payment on the day of service, or payment within an agreed period after invoice, depending on the nature of the Service and the Client’s account status.
Accepted payment methods will be communicated by the Company and may include card payments, bank transfers, or other approved methods. Cash payments may be accepted only where expressly agreed by the Company.
Where payment is due on receipt of an invoice, the Client must ensure that full payment is made within the time specified on the invoice. Late payment may result in additional charges, suspension of services, or legal recovery proceedings.
The Company reserves the right to charge interest on overdue amounts at the maximum rate permitted by law, accruing daily until full payment is received.
The Client may cancel or reschedule a booking, subject to providing adequate notice. The minimum notice period for cancellation or rescheduling will be communicated at the time of booking. If the Client cancels or reschedules with less than the required notice, a cancellation fee may be charged up to the full value of the planned visit.
If an Operative attends the property and is unable to gain access, or if the conditions prevent the work from being carried out, the visit may be treated as a late cancellation and charged accordingly.
The Company reserves the right to cancel or reschedule any booking, including in the event of staff illness, operational issues, severe weather, or other circumstances beyond its reasonable control. In such cases, the Company will endeavour to give as much notice as possible and, where feasible, offer an alternative appointment.
The Company aims to provide Services with reasonable care and skill. If the Client is unhappy with any aspect of the Service, the Client must notify the Company as soon as possible and within a reasonable timeframe, typically within 24 hours of the visit where the issue relates to cleaning quality.
Where a complaint is justified and relates to the quality of cleaning, the Company may offer to rectify the issue by arranging a re-clean of the affected areas, subject to reasonable conditions, such as the Client providing access and not having undertaken further cleaning that might affect assessment.
The Company’s liability in relation to service quality is limited as set out in the Liability and Limitations section of these Terms and Conditions.
The Company takes reasonable steps to ensure that Operatives are vetted and instructed to respect Client property and privacy. However, the Client is responsible for the safekeeping of valuables, cash, and important documents and is advised to store such items securely during visits.
Where keys or access codes are entrusted to the Company, they will be handled with reasonable care. The Company will follow agreed procedures for key and code security, but cannot be held liable for loss arising from circumstances beyond its reasonable control.
The Company will carry out Services with reasonable care and skill. If the Company is found liable for any loss or damage arising from the provision of Services, the Company’s liability will be limited to the lesser of the cost of the affected Service or the direct cost of repair or replacement of the damaged item, taking into account fair wear and tear and depreciation.
The Company is not liable for pre-existing damage, wear, or defects, nor for damage that results from the Client’s failure to follow product care instructions, building maintenance obligations, or advice given by the Company or its Operatives.
The Company is not liable for indirect or consequential losses, loss of profits, loss of business, loss of opportunity, or loss of enjoyment, whether arising in contract, tort, or otherwise.
Delicate, antique, or high-value items and surfaces are cleaned at the Client’s risk unless the Company has expressly agreed in writing to accept a higher level of responsibility for such items.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
The Company operates in accordance with applicable waste management and environmental regulations. The Client is responsible for ensuring that any household or commercial waste intended for disposal by the Company is lawful to handle and free from hazardous or prohibited materials, unless a specific hazardous waste service has been arranged.
Operatives will only remove waste that falls within the agreed scope of the Service. Large volumes of waste, bulky items, construction debris, or hazardous materials may require separate arrangements and may incur additional charges.
The Client must not request that Operatives dispose of waste in an unlawful manner or in contravention of local or national regulations. The Company reserves the right to refuse to handle any materials it reasonably believes to be unsafe, unlawful, or inadequately described at the time of booking.
Where waste is removed by the Company as part of the Service, it will be managed and disposed of in accordance with relevant legislation and best practice. The Client remains responsible for any waste that the Company has not expressly agreed to handle.
The Company is committed to providing a safe working environment for its Operatives and Clients. Operatives are required to follow health and safety guidance, including the correct use of cleaning products and equipment.
The Client must not request that Operatives undertake any work that is unsafe, unlawful, or outside the reasonable scope of domestic or commercial cleaning, such as heavy lifting beyond safe limits or work at height without suitable equipment.
The Company expects clients to treat Operatives with respect and not subject them to abusive, discriminatory, or inappropriate behaviour. The Company reserves the right to withdraw Services and terminate the agreement where Operatives are subject to unacceptable treatment.
The Company may use its own cleaning products and equipment, or may agree to use products and equipment provided by the Client, subject to prior agreement.
Where Client-supplied products are used, the Client is responsible for ensuring that such products are safe, suitable for the surfaces to be cleaned, and compliant with any relevant safety regulations. The Company will not be liable for damage or issues arising from the use of unsuitable or defective Client-supplied products or equipment.
The Company is not liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay is due to events beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, epidemics, accidents, or legal restrictions.
Where a force majeure event occurs, the Company will seek to resume Services as soon as reasonably practicable and may propose alternative dates or arrangements.
Either party may terminate an ongoing service arrangement by giving reasonable written notice, subject to any minimum term or notice period agreed at the start of the service.
The Company may terminate or suspend Services immediately where the Client fails to pay sums due, is in serious breach of these Terms and Conditions, or where continuing to provide Services would be unsafe or inappropriate.
The Company may collect and process personal data relating to Clients for the purposes of managing bookings, delivering Services, processing payments, and handling enquiries or complaints.
Personal data will be handled in accordance with applicable data protection legislation. The Company will take reasonable steps to keep personal data secure and will not share such data with third parties except where necessary for service delivery, legal compliance, or with the Client’s consent.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in its practices, services, or applicable law. The current version will apply to all bookings made after the date of publication of the updated terms.
For ongoing or regular service arrangements, the Company will provide reasonable notice of any material changes. Continued use of the Services following such notice will be deemed acceptance of the updated Terms and Conditions.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
These Terms and Conditions, together with any written service description or booking confirmation, constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior understandings or representations, whether oral or written.
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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